Customer Service FAQs
Interested in our products?
If you'd like more information on our products before requesting your quote, please visit our product data sheet library. These fillable data sheets provide you with product features, options, upholstery colors and more. You can even attach the completed data sheets with your quote request.
Why won’t my discount code work?
It may be out of date. In that case, please contact us and we will let you know if there is an updated code.
You may be attempting to use it for items that are already on sale. Offers cannot be combined, with any other sale, promotion, discount, coupon code and/or offer. If your code offers you a better discount than the current sale, please contact us and we will be happy to make sure you get the best pricing on each item!
Do you ever have sales?
Yes, typically current sales can be found on our home page, and most require a code. The best way to be kept up to date on current sales is to join our newsletter.
Do you offer Association discounts?
Yes, we offer discounts to members of many professional massage organizations
View the list of associations here.
Do you sell parts or accessories for other brands of tables or chairs?
We do not sell parts for other brands of tables or chairs, as we cannot guarantee they will fit or work properly.
What is the difference between a Hydraulic and Electric Table?
The biggest difference between hydraulic motors and electric motors is the fuel they use. Hydraulic motors use hydraulic liquid stored under pressure to make the motors turn. Electric motors use electricity, which is stored in batteries, to produce motion.
An electric motor can function as an independent unit. A hydraulic motor is hooked up to a larger hydraulic system in order to function.
Do you have a Hydraulic table?
All Custom Craftworks Electric Lift Tables are raised and lowered with electric motors.
When will my order ship?
In Stock and Solutions Series products and accessories:
Usually ship from our facility within 1 week after you place your order.
Built to Order Classic Series Athena, Omni, Feldenkrais and Pro Series Electric Lift Tables:
Usually ship 5 weeks after you place your order.
All other built to Order Classic Series Electric Lift Tables:
Usually ship 6-8 weeks after you place your order.
Built to Order Hands Free Electric Lift Tables and Trolleys:
Usually ship 8 weeks after you place your order.
Please allow for additional transit time. All tables ship from Oregon, except the Hands Free and Spa Series Hands Free tables, which ship from South Dakota.
Why hasn’t my card been charged yet?
We usually do not charge your card until just prior to your order shipping. If you would like your card charged sooner, please Contact Us with your order number.
What accessories are included with my table or package? What is the height range/weight capacity of the table I am looking at?
You can download the product data sheet for any product on our site here - or visit the “Learn” Tab on the product page for details about your product.
Do you ship to destinations outside of the United States?
Yes, we ship globally. Please contact us for a custom quote. Broker information needs to be provided before any international order can be placed.
All pricing is shown in US Dollars and exclude any additional international shipping charges for example: customs clearance, local taxes, duties, vat or international electrical configurations.
We are unable to process shipping to APO, FPO or DPO addresses on our website. Please call 800-627-2387 to place your order.